operations
root-cause-analysis
Diagnoses root causes of customer issues, service failures, and recurring problems using a 5-Whys framework, fishbone diagrams, and pattern matching.
Diagnose why problems happened and define what needs to change so they stop happening.
What it needs
- problem-statement — Brief description of the issue: what happened, who was affected, when
- problem-statement — Description of the current issue
- issue-records — Reference to vault issue records, support logs, or incident history if available
- root-cause — Root cause identified from five-whys or pattern-check output
- systemic-flag — Whether the issue was classified as systemic
What you get
- corrective-action-plan (markdown)
- five-whys-analysis (markdown)
- pattern-assessment (markdown)
Ask it like this
- why something went wrong
- recurring issues
- systemic vs one-off
- root cause analysis.